The comparison price must be on a website where it can be booked by the general public and which is not the websites www.pletzer-resorts.com or www.daswalchsee.at is. Furthermore, this price must have been found within 24 hours of booking your hotel room on www.pletzer-resorts.com or www.daswalchsee.at and at least 48 hours before your arrival date before midnight according to the hotel's local time.
The comparison price must be valid for the same hotel, the same reservation dates, the same room category (i.e., room size and amenities), the same number of guests, and the same currency as in the confirmation email from www.pletzer-resorts.com or www.daswalchsee.at . Furthermore, it must have the same policies and restrictions for prepayment and refund.
The comparison price must still be available at the time customer service reviews the complaint, whereby appropriate documentation of the comparison offer at the time of booking, such as a screenshot, is sufficient.
Prices are compared as net prices without taxes, tips, or other fees related to the room price. If the price on www.pletzer-resorts.com or www.daswalchsee.at includes taxes, then we will check if the total cost of your comparison price is lower, so that the price comparison corresponds to the correct ratio. Price differences arising solely from rounding, fluctuations, or different exchange rates are excluded from the Best Price Guarantee. Claims will be rejected if the difference between the comparison price and the price on www.pletzer-resorts.com or www.daswalchsee.at is less than 1 USD, 1 EUR, or 1 GBP or the equivalent in the hotel's local currency.
If the claim covers several consecutive nights, prices will be checked based on the average price of the total stay (the total number of consecutive nights of the same guest or guests in the same hotel, regardless of the number of check-ins and check-outs or separate reservations). Comparison prices that relate to only part of the reservation are considered invalid.
If your reservation meets these criteria, please inform us using the appropriate claims form.
Customer service will verify if the price meets all conditions of our Best Price Guarantee and will contact you by email. Once it has been confirmed that your claim can be made, you will receive the lower price. For prepaid bookings, the difference will be refunded by the hotel to the corresponding credit card. You may only submit one claim per stay.
If a new reservation confirmation number is provided for the new price, it must be presented at check-in at the hotel.
The Best Price Guarantee is invalid where prohibited by law, especially if Pletzer Resorts is not permitted to grant it for competition law reasons .
We reserve the right to modify or discontinue the Best Price Guarantee at any time without prior notice. We reserve the sole right to determine whether any claim can be made or whether a price qualifies as a comparison price or a claim meets the conditions listed herein. All disputes arising from the Best Price Guarantee will be handled individually and without class action and are subject to the terms of the website use agreement on www.pletzer-resorts.com or www.daswalchsee.at. The terms of the Best Price Guarantee are subject to the law of the Republic of Austria and shall be interpreted accordingly. Should the comparison price have been reserved via a website other than www.pletzer-resorts.com or www.daswalchsee.at , we are not responsible for any fees or other costs that may arise due to the cancellation of that reservation.
