Reviews

Review:
Super service, nice surroundings, too poor cleaning compared to 4 stars.
Answer:
Dear guest, thank you very much for the high score and for taking the time to give us your feedback. We are really pleased that you felt so comfortable with us and that we have met your taste with our Move & Relax concept. We will be happy to pass on your feedback internally and discuss it We are already looking forward to welcoming you again soon for a relaxing vacation. Best regards from Walchsee, Daniela and her team

Review:
Overall a nice hotel with a nice stay for our family. We arrived just as the power outage occurred, and we were walking with the small kids from the parking garage to the elevators. The kids were, of course, shocked and very upset. After that, we had to wait about 2 hours until everything was back up and running. Unfortunately, in my opinion, the situation was not handled well; we would have appreciated a bit more "care." It was definitely not a pleasant start. The underground parking garage is something we have to criticize; it's simply too narrow. When leaving the hotel, we had to maneuver about 15 times, which is not a pleasant experience for the guest. So overall all good but when entering and leaving the hotel we had to sweat a bit.
Answer:
Lieber Gast, vielen Dank für die hohe Punktzahl und das Ihr euch die Zeit genommen habt für ein Feedback. Es freut uns wirklich sehr, dass Ihr euch bei uns so wohlgefühlt habt und wir mit unserem Move & Relax Konzept Euren Geschmack getroffen haben. wir haben euer Feedback intern weitergegeben und besprochen. Wir freuen uns schon jetzt, euch bald wieder bei uns, für einen entspannten Urlaub begrüßen zu dürfen. Liebe Grüße vom Walchsee, Daniela mit Team

Review:
Amazing family room, with separate rooms for the kids. Food selection, especially for kids could be better
Answer:
Lieber Gast, vielen Dank für die hohe Punktzahl und das Ihr euch die Zeit genommen habt für ein Feedback. Es freut uns wirklich sehr, dass Ihr euch bei uns so wohlgefühlt habt und wir mit unserem Move & Relax Konzept Euren Geschmack getroffen haben. Wir haben euer Feedback intern weiter geleitet. Wir freuen uns schon jetzt, euch bald wieder bei uns, für einen entspannten Urlaub begrüßen zu dürfen. Liebe Grüße vom Walchsee, Daniela mit Team

Review:
The advertisement is deceiving- we thought we booked at the lakeside resort and there is nothing in the advertisement to the contrary. This started the visit poorly, as we were disappointed. The sink in our room leaked our whole stay. We asked for maintenance to fix the leak and a gentleman came immediately, but did not fix the leak and actually made it worse. It was unfortunate because anytime we used the sink it leaked all over the bathroom floor and was dangerous. We used all towels keeping the floor as dry and safe as possible, and when we asked for additional towels we were given two—for four people in a room where the sink leaked like a river. Most disappointing. A positive was that we got front row seats at the lakeside hotel on Saturday. Anyone booking should be sure to understand that there are two properties—even with paying for a view. One is actually on the lake and the other is across the street. Be sure to double check what you reserve.
Answer:
Dear Paige, Thank you very much for your feedback and for taking the time to do this. We are sorry for the trouble you had during your stay. We have forwarded the technical problem as well the feedback internally. Thank you again for your feedback and we hope you enjoyed your stay anyways. Best regards from Daniela an the Das Walchsee Team

Review:
Amazing staff and stunning resort!
Answer:
Dear guest, thank you very much for the high score and for taking the time to give us your feedback. We are really pleased that you felt so comfortable with us and that we have met your taste with our Move & Relax concept. We are already looking forward to welcoming you again soon for a relaxing vacation. Best regards from Walchsee, Daniela and her team